FAQ’s - Thilakawardhana

~ FAQ ~

Have any questions? You can find out the Frequently Asked Questions of our website visitors and our responses.

1. How to purchase a product from our website?

a. Browse through our products and add to cart.
b. Navigate to Check out page.
c. Enter your personal details, delivery address, contact number etc.
d. Select the Payment method. (Cash, Credit/Debit card)
e. Double check accuracy of the submitted information. Finally place the order

Or else you can also place an order through our FB page or simply WhatsApp us on 0706560560

2. What payment methods do Thilakawardhana accept?

Cash On Delivery (COD) is available Island-wide. Or you can visit our website and use your Debit or Credit Card.

3. How long does a delivery take, and what is the delivery fee?

Usually Delivery will happen within 2-5 working days. But orders within Colombo 01-15 will only takes 1-2 working days. Please note that it could take a bit longer during promotions and unforeseen circumstances including Weather and country fuel shortages.

Delivery Fee (For 1st Kg)

North and East  Rs.390

All other locations Rs.320

Rs.120 will be charged for each additional Kg.

4. What is the return notice period?

Exchanges should be done within 21 days of the package being received. Please contact us on 0706560560 or email us – online@thilakawardhana.com
Our Exchange Team will assist you with the return procedure.

5. How can we return our package to Thilakawardhana if we need it exchanged?

Please contact us on 0706560560 if you need to confirm the possibility to do the exchange. After our confirmation, you can only send the item to us via Register Post or through a Courier Service addressed to:

Thilakawardhana Online
No 76/1,
Kandy Road,

If you need further clarifications please call us on 0706560560 & our sales representatives will help you with any inquiry.